Privacy Policy

1. Information we may collect

We may collect information you provide directly, information generated while using the service, and certain technical information collected automatically.

This may include:

• name, username, or display name, if provided;
• email address, including when contacting support or making a purchase;
• song requests, descriptions, stories, occasion details, themes, and lyrics you provide;
• generated outputs and related interaction data;
• payment information from payment providers: order status, transaction identifiers, purchase amount, and country;
• device information, browser type, operating system, language settings, IP address, referrer, viewed pages, and interactions with the site;
• messages sent to support or via contact forms.

2. Payment information

Payments may be processed by third-party payment providers, including Lemon Squeezy or other providers we use.

We do not store full payment card data on our own servers. However, we may receive limited transaction information from payment providers, such as:

• the payer's email address;
• the order or transaction identifier;
• the purchase status;
• the purchased product or plan;
• the billing country or region;
• refund or chargeback status.

3. How we use information

We may use the collected information for the following purposes:

• to provide, operate, and support the website and song-creation service;
• to process user requests and generate personalized songs and related content;
• to process purchases, confirm orders, and provide access to paid features or digital content;
• to respond to support requests and communicate with users;
• to improve product quality, site performance, and user experience;
• to monitor usage, detect errors, and ensure security;
• to prevent fraud, abuse, unauthorized access, and unlawful activity;
• to comply with legal obligations and enforce the Terms of Service.

4. Legal basis for processing

Depending on your location and applicable law, we may process personal data on one or more of the following legal bases:

• performance of a contract or actions taken at your request prior to entering into a contract;
• our legitimate interests in operating, improving, and protecting the service;
• compliance with legal obligations;
• your consent, where required.

5. User content

When you submit requests, stories, names, lyrics, dedications, or other content for creating a song, we process this content to provide the requested result.

Please do not submit confidential information, payment card data, sensitive personal data, or content you do not have the rights to use.

You are responsible for the content you provide through the service.

6. Cookies and analytics

We may use cookies and similar technologies to support site functionality, remember preferences, analyze traffic, improve performance, and ensure security.

We may also use third-party analytics or infrastructure providers that collect technical information such as page views, browser data, device type, and approximate location based on IP address.

You can usually manage cookies through your browser settings. Disabling certain cookies may affect site behavior.

7. Sharing information with third parties

We do not sell your personal information to advertisers.

We may share information with trusted third parties only to the extent necessary to operate the service, including:

• payment processors and payment service providers;
• hosting and cloud infrastructure providers;
• analytics providers;
• authentication and security providers;
• customer support, communication, or email delivery providers;
• AI, audio, or content-generation providers used to deliver the service.

8. Data retention

We retain information only as long as is reasonably necessary for the purposes described in this Privacy Policy, including:

• providing the service and generated content;
• maintaining records of transactions and business operations;
• resolving disputes and processing support requests;
• enforcing agreements;
• complying with legal, tax, or accounting obligations.

9. Data security

We take reasonable technical and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute protection.

10. International data transfers

Depending on the services and providers we use, your information may be processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction.

Where required, we take reasonable steps to ensure appropriate safeguards for such transfers.

11. Your rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• request access to your personal data;
• request correction of inaccurate data;
• request deletion of your data;
• object to or restrict certain processing;
• request a copy of your data, where applicable;
• withdraw consent where processing is based on consent.

12. Children's privacy

The service is not intended for children below the age set by applicable law for using such services without parental consent.

We do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided personal data through the service, please contact us so we can investigate and take appropriate action.

13. Third-party links and services

The site may contain links to third-party sites or use third-party tools and services. We are not responsible for third-party privacy practices, and their handling of information may be governed by their own terms and policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When updated, the new version will be posted on this page with the revised effective date.

By continuing to use the site after the changes take effect, you confirm that you have reviewed the updated Privacy Policy.

15. Contact

If you have questions about this Privacy Policy or want to submit a data request, contact us at:

SongSurprises
Email: songsurprises.support@gmail.com
Website: songsurprises.com

You can also review our Terms of Service for additional information about your use of the site and services.